MVE Product Warranty Statement
Missouri Vocational Enterprises is proud of the quality products and services we provide. We have confidence in our product line and stand behind every item accordingly. Due to the vast scope of products we provide, a blanket warranty statement is ineffectual. The following details are provided for your information:
(1) MVE provides a five-year warranty on most items. This warranty covers materials and workmanship for the original owner. If our product fails within five years due to a manufacturing or material defect, we will repair or replace it at our option without charge.
(2) Items that are exposed to extreme conditions, including weather and fire, are not warranted against the results of such exposure. This includes the following items: flags and flagpoles, barbecue grills, fire pits and fire rings, outdoor furniture and any products purchased for outdoor use. Deterioration of painted surfaces and fabric are to be expected on these items. Any warranty claims for these items will be considered on an individual basis.
(3) Items that are more than five years, but not more than 10 years old will be repaired for the cost of materials and labor. Since normal wear and tear is expected, reasonable repair costs should be anticipated.
(4) The original purchase order or invoice number must be provided when requesting any repairs. Please call MVE Customer Service at 800-392-8486, or 573-751-6663 to obtain a Merchandise Return Authorization before returning any item.
Improper use, abuse or neglect will void this warranty. MVE management will determine if improper use, abuse, or neglect is evident.
MVE Return / Restocking Policy
MVE does not accept returns on items that, (1) have been unpackaged and used, (2) Non-stock items produced when ordered, and (3) items manufactured according to customer specifications (custom work). If there is a problem with an item, we will repair or replace the item in accordance with our warranty stated above. Special circumstances will be considered.
Returned catalog items are subject to a 20% restocking charge. If permitted, return of specially manufactured items are subject to a 50% restocking charge. Returns that total $3000.00 or more will require MVE Administration approval. Printed materials and forms are not returnable unless there is a production or material flaw.
A Merchandise Return Authorization Form is required for all returns.
Customer Complaints and Damaged Goods
If there is a problem with your order, please notify MVE Customer Service or the Sales Department at 800-392-8486, 8:00 a.m. to 5:00 p.m. Please have your purchase order number available. We will gladly correct the problem as quickly as possible.
Parts for some of our products are available by special order. For process and information, contact our Sales Department at 1-800-392-8486.